Professionalism - It's Usually Easy To Spot

Last Updated: August 3, 2016

Two workers paint a large clip on asphalt next to the word

We all know what it's like to get bad service in a retail store or restaurant. It's aggravating, right? When it comes to a contractor working on your home or your vacation house, it can be more than aggravating...it can be very costly. The old adage that you get what you pay for is especially true when it comes to contractors.


Professionalism is usually easy to spot. A contractor either has it, or he doesn't. Look for the following when evaluating a contractor:

  1. Was your initial phone call answered and did the contractor respond quickly? If he failed to show up for a scheduled appointment with you or didn't send his proposal within a reasonable time frame (i.e. within a week), what is the likelihood that your work will be completed in a timely manner?
  2. Is the proposal articulate? If the contractor can't explain the scope of work or the proposed materials and methods, will he be able to effectively manage the work?
  3. Does the contractor have insurance? Even the best contractors have occasional mishaps, but how these mishaps are handled is what separates the good from the bad from the ugly. Ask to see a copy of the contractor's ACORD Certificate of Liability Insurance.
  4. Longevity. Will the contractor still be in business if you have a warranty claim? Contractors don't stay in business for very long if their work is routinely substandard.
  5. Does the contractor have a website? If so, take the time to check it out. A poor website may indicate that the contractor doesn't much care about how his business is viewed by the public. A good website should contain photos of projects, reviews by customers, and a good description of the services the contractor offers.
  6. Trade organizations and references. If the contractor is a member of the local Homebuilders' Association or Chamber of Commerce, then he is likely serious about his business and has references you can contact. Your painting contractor should also be a member in good standing with the Painting and Decorating Contractors of America (PDCA).


Keep in mind that the best price isn't always the best deal - especially if you have to call a professional to finish a job where the original contractor won't return your phone calls or has gone out of business. If you've ever watched shows like " Catch a Contractor " or " Holmes Gets It Right ," then you've seen examples of what it takes for a professional to fix an unprofessional job. It will cost you more in the long run and the contractor who finishes the work will not be able to warrant the work done by the previous contractor.

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